7/29/25: Maintaining ThankView Interactions During Full File Imports

EverTrue’s interaction import process now protects your ThankView data during full file imports. 

Now, when you upload a full file of interactions, we will clean things up by removing any interactions not in that file (just like before!), but we will keep any interactions with the type ThankView - Video. Previously, full file interaction imports could unintentionally remove ThankView data from EverTrue. 

What this means for you:

• You can perform full file imports to refresh your interaction data as needed.
• You don’t  have to worry about accidentally deleting valuable ThankView data.
• Your team gets a more complete and accurate interaction history.

If you have any questions about full file interaction imports or EverTrue’s ThankView integration, please reach out to your Customer Success Manager (CSM) or email genius@evertrue.com.

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For any other questions reach out to EverTrue Support at genius@evertrue.com.