troubleshooting

  • Granting EverTrue Access to your Facebook Pages

    EverTrue can be used to track constituent engagement with posts on your institution's Facebook Pages. In order to implement this feature, an EverTrue user must first have the correct Facebook access…

  • FAQ: General Volunteer Questions

    What's the difference between EverTrue and Volunteer by EverTrue? When you are searching for our Volunteer Platform on the web or in the app store, you might search for EverTrue and learn that we…

  • Import Error Glossary

    Diagnosing Import Errors After importing a file to EverTrue, your Summary Report may contain some error messages. Not all are major issues that require action,…

  • Troubleshooting EverTrue Log-In Errors

    Logging in to EverTrue should be an easy process, but we are here to help if something goes awry! Below, we've compiled our go-to troubleshooting suggestions to ensure that you are able to get in…

  • Troubleshooting SFTP Imports

    Taking General Troubleshooting Steps If your institution sends files to EverTrue via SFTP and you encountered a hiccup, please review the following items to get your automated data imports back up…

  • Accessing EverTrue

    Accessing by Web Browsers EverTrue is supported by a variety of web browsers and versions within each browser. Below you will find our full list of supported browsers as well as versions we recommend!…

  • Setting up Emma

    EverTrue and Emma have partnered together to provide our mutual customers with an increasingly integrated system that will save you time and break down any barriers to a successful campaign.…

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