troubleshooting

  • Granting EverTrue Access to your Facebook Pages

    EverTrue can be used to track constituent engagement with posts on your institution's Facebook Pages. In order to implement this feature, an EverTrue user must first have the correct Facebook access…

  • FAQ: General Volunteer Questions

    Contents What's the difference between EverTrue and Volunteer by EverTrue? EverTrue Platform Volunteer by EverTrue Can I select my own prospects? Can I remove a prospect from my list?…

  • Import Error Glossary

    Contents Diagnosing Import Errors Defining Import Errors Diagnosing Import Errors After importing a file to EverTrue, your Summary Report may contain some error messages.…

  • Troubleshooting EverTrue Log-In Errors

    Contents Troubleshooting General Log-In Issues Troubleshooting Browser Log-In Issues Troubleshooting LinkedIn Log-In Issues Logging in to EverTrue should be an easy process,…

  • Troubleshooting SFTP Imports

    Contents Taking General Troubleshooting Steps Receiving an SFTP Uploader Alert Taking General Troubleshooting Steps If your institution sends files to EverTrue via SFTP and you encountered a hiccup,…

  • Accessing EverTrue

    Contents Accessing by Web Browsers Google Chrome Firefox Safari Microsoft Edge Internet Explorer Accessing by Mobile App iOS Android Windows Accessing by Web Browsers EverTrue is supported by a…

  • Setting up Emma

    EverTrue and Emma have partnered together to provide our mutual customers with an increasingly integrated system that will save you time and break down any barriers to a successful campaign.…

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