Using EverTrue and Eventbrite

Once you've connected your Eventbrite account to EverTrue, your event information will populate in the Events tab (within 24 hours). Here you'll see a feed of all events, which includes the event name, date, and location, as well as both matched and unmatched event registrants.

You can filter the events displayed by clicking the Filters button in the upper-left corner. You have the options to filter by Event Date and Event Source Type. 


Please note that as of April 10th, 2018, Facebook disabled is Events API from third-party vendors, inhibiting EverTrue's ability to collect new responses from Facebook Event. All historical Facebook Event data will remain in our system, but some organizations will not have Facebook Event data available. If you do have historical Facebook Event data in EverTrue, you will see the additional option to filter on Facebook Page. 

Click on an event's title to enter the event's detailed page, focused on the event registrants. We use the email address an event attendee has entered at registration to match them to their constituent record. If we are successful in finding an email address match, we will automatically match the event registrant to their constituent record. If we are unable to find a matching record, the registrant will be put into the Unmatched engagers tab. You can toggle between Matched and Unmatched using the buttons in the upper-right corner of the event table.

You can also filter to see respondents by type - Attending, Checked In and Not Attending - using the "All Event Responses" dropdown in the upper-right corner (above the Matched/Unmatched buttons).

Similar to the Browse tab, the Event tab will allow you to edit which columns of information are displayed. Click on any of the column headers > "Edit Columns." You can then select which data points to display as columns and the order in which they are displayed.

You also have the ability to add event attendees to a list, trip or volunteer pool. Select the attendees using the checkbox to the left of their name, or select all by clicking the checkbox at the top left. Click "Add To" to see the available options.

You can export event registrant data directly from the event page. Click the "Export" button at the top-right of the screen. You will receive the same export modal that you would receive if exporting from the Browse tab, with the same data categories and fields to choose from. The file will start the export process once you've clicked "Start Export," and a progress bar will appear at the top right of your screen. Once complete, you'll see "Export File Ready" with an option to download. You can also download the file from your Recent Exports.

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