Facebook Updates FAQ - 2018

So what has changed recently?

Facebook is addressing recent privacy concerns following alleged misuse of user information by “bad actors” or data scraping apps that don’t comply with Facebook’s intended privacy policies, philosophy, and commitment to its global community.

In response, Facebook has outlined steps it has taken and will continue to take to respect individuals’ privacy preferences and ensure responsible management of user data.

EverTrue is aware of these ongoing changes, and we fully support the preventative steps Facebook is making to block misuse. EverTrue is committed to not only ensuring continued compliance with all of our partners’ terms of service but to surfacing constituent data to our customers in an ethical manner that respects an individuals privacy. Specifically, EverTrue does not capture personal information from Facebook beyond an engager’s name and the content they’ve already publicly liked, reacted to, or commented on, which we use to match against your constituent base. For the latest on our unique integrations:

What does this mean for the Facebook pages that we are monitoring in EverTrue?

Our integration for monitoring school Facebook pages, after explicitly receiving permission from a page administrator, was recently submitted and approved by Facebook. As such, we continue to provide this valuable insight and will monitor the situation closely, communicating any relevant updates as.  

How can I reconnect my Facebook pages in the EverTrue Platform?

EverTrue has outlined the steps you will need to reconnect your institution's Facebook pages here, including obtaining proper permissions on your Facebook pages and how to connect them in the EverTrue Platform. If you have any questions or need help with this process, contact EverTrue's Customer Support via the "Contact" link near the top right of this page or email genius@evertrue.com directly.

What else should I know about these Facebook changes?

With EverTrue as your digital fundraising partner, please be assured, we will continue to help you adapt to these changes, and listen to your constituents through multiple channels in a way that is compatible with responsible data use. We’re committed to working alongside you to help you engage more alumni, raise more support, and measure your success in the best ways possible.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.