EverTrue FAQ: Facebook

Can I see a constituent’s Facebook profile or only the posts to our organization’s pages?

If EverTrue was able to make a match to a constituent’s Facebook profile or you made a manual match, a link to their Facebook profile will be available under the Summary Tab >> Bio >> Social >> "View on Facebook."

You can also see their interactions with your Facebook pages under the Engagement tab on their profile.

Can I see which of our synced Facebook pages a constituent has “Liked”?

No, but you can see if they’ve engaged with your organization via any of your Facebook pages’ posts.

How does boosting a Facebook post help my EverTrue data?

By boosting a Facebook post you are increasing engagement and interactions with that post and ultimately your organization. The more interactions a post has, the more information EverTrue can send back to you. E.g. Constituents interested in your upcoming event who have not given to your organization or surfacing a CEO who is really engaging with posts related to your summer program.

For more information on how to boost a Facebook post, click here.

Does EverTrue monitor Facebook ads?

At this time, EverTrue cannot monitor/track Facebook Ads. 

How many Facebook pages can our school sync with EverTrue?

We currently allow up to 10 Facebook pages to be added. If you have additional questions about Facebook pages, please reach out to your Customer Success Manager.

How do I match or un-match a LinkedIn or Facebook profile?

For more information on matching and unmatching social profiles, click here.

Is there a way to search for constituents that have liked our organization’s Facebook pages the most?

Yes! You can sort your constituents by “Facebook Likes” to gain insight on your top Facebook likers.

You can also filter constituents by Facebook engagement. Under the Engagement filter header, apply any relevant filters to achieve your desired results. E.g. Filter for constituents who have a minimum number of Facebook likes and comments.

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