Unmatching LinkedIn or Facebook
In some cases, you may need to unmatch a constituent from a social profile because they've been matched incorrectly. To do this, on any matched profile you will see the option to un-match the constituent (from either LinkedIn or Facebook) in the "Actions" dropdown menu. Additionally, you can click on either social icon next to their name to open up a menu with the option to "unmatch."
Once a constituent has been unmatched from a social profile, EverTrue will never automatically re-match them to that same profile. However, we may attempt to re-match the constituent to another profile if a new email is recognized. Additionally, a manual match to any social profile, either new or the same, can be made. This new match will stay intact, even after another data import.