Unmatching LinkedIn or Facebook
In some cases, you may need to unmatch a constituent from a social profile because they've been matched incorrectly. To do this, on any matched profile you will see the option to un-match the constituent (from either LinkedIn or Facebook) in the "Actions" dropdown menu.
Additionally, in the Social section of the Summary tab, you will see the options to unmatch. For Facebook, the 'Unmatch on Facebook' option will be immediately available. For LinkedIn, click on the drop-down arrow next to 'View on LinkedIn' to open up a menu with the option to "Unmatch on LinkedIn."
Once a constituent has been unmatched from a social profile, EverTrue will never automatically re-match them to that same profile. However, we may attempt to re-match the constituent to another profile if a new email is recognized. Additionally, a manual match to any social profile, either new or the same, can be made. This new match will stay intact, even after another data import.