Supported Browsers and App Versions (EverTrue)

Web Access

We prefer that you use Google Chrome as your browser with EverTrue products. We found that our customers have the most success and experience fewer issues with Chrome. Below is the full list of supported browsers. 

Google Chrome

Recommended - 67, 66

Supported but susceptible to minor inconsistencies - 65 and lower

Firefox

Supported - 61, 60

Supported but susceptible to minor inconsistencies - 58 and lower

Safari

Supported - 11

Supported but susceptible to minor inconsistencies - 10 and lower

Not Supported - 8

Internet Explorer

Supported - 11

Not Supported - 10, 9

Mobile Access

iOS

EverTrue always supports at least the current version of iOS and one previous version. Currently, we support iOS 8, 9, 10 and 11. We always recommend updating your iOS software for the best user experience (not only for  EverTrue,  but also for your iOS experience in general).

Android

Because of the diverse ecosystem of Android manufacturers, carriers, and operating system versions, there will be slight variations in the look and feel, and functionality of an android app versus an iOS app. EverTrue currently supports Android versions 4.4.x and above.

Windows

EverTrue does not support Windows phones.  We currently only develop for iOS and Android.


What version am I using?

Every update to the EverTrue mobile application will have a version number associated with it. Telling EverTrue Support what version of the app you are running will help us when troubleshooting bugs and gathering feature requests!

You can determine what version you are running by heading over to the Settings page in your app. Settings can be found by clicking the gear icon at the top right of the sidebar navigation across from your name. The version number will be listed at the top of the Log Out pop up window. E.g. " Build:  3.1.36”.

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