Management: Troubleshooting Community User Authentication

If your constituents are having difficulty authenticating into your Alumni Community, please ask them for the following information so we can better assist them:

  • What type of device are they using?  E.g. Android, iPhone, iPad, Mac, PC
  • If they are using their web browser, which one? E.g. Chrome, Safari, Firefox, Internet Explorer
  • What email are they using to sign in?  E.g. If LinkedIn, what is the primary email on their LinkedIn account?
  • Have they used your EverTrue community previously with another email username?
  • Also, please look up your unique ID for their record.

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